If you're attempting to reset your password but are experiencing issues, it's possible that there may not be an account associated with the email address you are using. Below, you'll find a guide to help you troubleshoot this problem.
- Ensure that there are no errors in the email address you entered. A simple typo can cause your reset attempt to fail.
Ensure your new password meets Karto’s security requirements.
! @ $ % & * are the only special characters allowed any others will result in an error
- If you have more than one email address, try others that you might have used to register your account.
- If no email works, you might not have an account with us. Visit our sign-up page https://karto.helpseeker.org/ to create a new account.