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Accessing the customer portal

Provides guidance on how to use the Customer Portal to view the status of Strategic Support Request tickets after receiving access via email.

Individuals who have completed the submission of Strategic Service Request Forms will receive an email granting them access to our Customer Portal.

This portal serves as a secure platform, accessible behind a login, where customers can efficiently view, initiate, and respond to their strategic support request tickets.

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Access to the Customer Portal is provided through a link shared via email from HelpSeeker. This email will guide clients through the process of setting up their login credentials, enabling them to monitor the status of their tickets.

Below, we have included a brief instructional video detailing what clients can expect upon logging into the Customer Portal.