Why won't my password reset in Karto?

Ensure that there are no errors in the email address you entered. A simple typo can cause your reset attempt to fail.

Ensure your new password meets Karto’s security requirements.

! @ $ % & * are the only special characters allowed any others will result in an error

If you have more than one email address, try others that you might have used to register your account.
If no email works, you might not have an account with us. Visit our sign-up page https://karto.helpseeker.org/ to create a new account.

If you're attempting to reset your password but are experiencing issues, it's possible that there may not be an account associated with the email address you are using. Below, you'll find a guide to help you troubleshoot this problem.